COVID-19 Updates: Your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard. 

What is the total delivery time for my order?

The delivery time for your order is determined by two factors: Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 3-4 business days. 

Shipping begins when the item leaves the warehouse to when it arrives at the customer’s delivery location. The shipping time frame may vary depending on the location. 

Which country have free shipping?

USA

What causes the delay in shipping?

Our staff are working hard to fulfill your orders during these difficult times. You may experience delays due to widespread shipping restrictions and screening.

Unfortunately, in some cases, delays occur. Here’s why:

Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply Contact Us so we can resend it.

Custom Clearance – Your tracking status will update soon after your package has been cleared and released. For updates, you can also contact your local post office or delivery service provider.

Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season. Simply follow up with your local post office to track down your package.

Weather conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order. 

NOTE:  The "ship to" address cannot be altered after the order has been shipped. 

Lost / stolen package:

• We are not responsible for orders once they have left our warehouse.
• If there is a tracking #, then the order has been put on a skid and has left the warehouse
• If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
• We cannot be held responsible for non delivered orders due to incorrect/missing address

If you have any other Query, You can contact our team on :

 📧 handmadejacketmaker@gmail.com

  📞 +1 (859) 592-0732

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll give instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. WE WILL NOT PROVIDE SHIPPING LABEL 

If you have any other Query, You can contact our team on :

 📧 handmadejacketmaker@gmail.com

  📞 +1 (859) 592-0732

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, Discount Coupons , Customize Orders or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.